Manage Your Booking

Have a question or something you’d like to adjust? Send us your booking details and we’ll help with date changes, special requests, comments, cancellations, or other booking assistance.

Please use the email address from your reservation and include your booking reference. Changes and special requests are subject to availability; cancellation and refund terms follow your booking’s policy. Our team will confirm the outcome by email.

If your tour is today or tomorrow, please also call or WhatsApp us at +52 33 1381 7099.

Booked through Viator, Tripadvisor, or another platform? Please submit booking changes or cancellations through that platform.